I started gambling at seven - mobile betting was like Vegas in my pocket

BBC Diane Barnes is a 51-year-old woman with black hair. She is looking at the camera and standing in a harbour area. Sea and hills are behind her and there's a small viking boat to the right. She is wearing a green top, necklace and her her is held up by a bandanna.BBC
Diane Barnes says mobile gambling is like "Las Vegas in your pocket"

Diane Barnes started helping her granny play slot machines when she was seven.

"I used to stand on a stool and put the money in for her," she said.

"I would try and memorise the reels. Some part of me thought there was a method or logic to it."

The 51-year-old from Crieff in Perthshire went to bingo halls throughout her childhood and later developed a gambling addiction.

Diane said the advent of mobile gambling was like "having Las Vegas in my pocket".

I started gambling at seven, now I help others with addiction

"It's so hard to get away from it," she said. "Every day, I have to make a conscious effort to stay away from that first bet."

The introduction of online gambling in the late 1990s was a turning point.

Diane moved to Lerwick in Shetland in 1998, a place with no bookmakers or casinos. But the lure of her phone was hard to resist.

"When I had the opportunity to gamble 24/7, I realised I wasn't in control. It was too easy."

Diane said gambling became a form of escapism after some "bad life choices".

"I would go into toilets with my phone and sit there and gamble," she said.

"I was lost in the world of gambling. It wasn't about the money, I was constantly trying to fill a void in me that had been there for a long time."

Diane Barnes An old photograph of two young girls with dark hair and their grandmother. The girls are standing together next to an older woman who's sitting in a chair. They're all looking at the camera. Diane Barnes
Diane with granny and older sister Angie. She picked up the habit from her relative
Diane Barnes An old photo of two young women on a night out. They are grinning at the camera and standing beside each other. One has dark hair and the other has brown hair. They are standing in a darkly lit indoor venue. Diane Barnes
Diane and her sister Angie when they were 19 and 21

Diane said she tried to take her own life 13 years ago but has been in recovery for a number of years now for gambling and alcohol addiction, after receiving remote support through Gamblers Anonymous Scotland.

"Now I have peace, serenity and time for my family and friends", she said.

She believes she has spent "half her life" being ashamed, and the other half trying to help people and make amends.

She recently graduated from the University of the Highlands and Islands with a certificate in counselling and feels she has been given "a second chance".

She is calling for more services in rural and island locations where, she says, it can be harder for people to be open and honest about their problems.

Diane Barnes Diane Barnes is a middle-aged woman standing outside a large grey building. She is wearing a graduation gown and has black hair. She is smiling at the camera.Diane Barnes
Diane says she has been given a "second chance"

She said: "Like any addiction in a smaller place, you worry people are going to make judgements.

"Gambling addiction ruins lives, it ruins families. I know people with credit scores wrecked for lives, all because of something that started so innocently.

"It shouldn't be as hard as it is to get help."

Diane has welcomed a new programme from GamCare, the charity that runs Scotland's National Gambling Helpline.

It has launched free treatment sessions for people in Shetland, Orkney, the Highlands and the Western Isles.

The organisation offers online talking therapy aimed at supporting recovery from gambling harm.

Lorraine Hannah is a middle-aged woman. She is smiling at the camera and standing in a public garden. She has brown hair and is wearing a white top. There's a picnic bench in the background and it's a sunny day.
GamCare's Lorraine Hannah says online gambling is a big issue in rural areas

The charity is offering free online treatment with trained practitioners using cognitive behavioural therapy (CBT).

The service has funding from the Scottish government, under its share of the UK-wide gambling levy, until March 2029.

Lorraine Hannah, the charity's outreach and engagement practitioner, said online prize giveaways and games were a problem in the Highlands and islands.

"Anecdotally, I've heard it's quite a big issue because of social isolation, boredom and more downtime," she said.

"People can pick up their phones and gamble 24/7."

She added that gambling affected relationships, finances, and mental health.

The charity provides confidential one-to-one help for over-18s and can also set up software to restrict certain mobile apps and banking blocks for gambling websites.

"Recovery is possible for everyone," she said. "There's no stigma, it's not shameful. Please don't suffer in silence."

'Silent addiction'

Former Celtic player John Hartson had a gambling addiction for about 20 years and has spoken openly how it had almost cost him his life.

After receiving help from Gamblers Anonymous up to three times a week he has now been abstinent for 17 years.

He told BBC Radio Scotland Breakfast: "When you start gambling you never in a million years think that you're going to become an addict.

"Eventually I had to go and do something about it. I'd hit rock bottom."

Getty Images John Hartson has a bald head and a  ginger beard. He has an earpiece in his ear. He is looking off camera and there is a blue backgroundGetty Images
John Hartson has not gambled for 17 years after receiving help from Gamblers Anonymous

"Three times more gambling addicts take their lives than any other addicts – that's how serious it is," he said.

"When you start gambling you start taking risks and are not seeing the danger signs.

"It's the silent addiction – you can hide it very well as you don't have to put anything in your body – it's absolutely everywhere now. It's an epidemic."

The former footballer set up the John Hartson Gambling and Recovery Workshop about two years ago and has run workshops for Barlinnie, Glasgow City Council, Shetland Council and Citizens Advice, among others.

"It saved my life going to Gamblers Anonymous," he said. "I am very proud to have got myself into the situation I'm in now. I can focus on a lot more things and I'm doing a counselling course so things are ok now."

Diane Barnes Diane Barnes is a middle-aged woman. She is sitting in a car and taking a selfie. She has dark hair and is wearing a knitted hat. There are houses in the distance. Diane Barnes
Diane took this photo to mark 12 years in recovery

Scotland's Public Health Minister Maree Todd said the government was working with partners to tackle gambling harms, with investment of £7.9m announced earlier this year.

She said the focus was on "prevention and improving treatment referral pathways".

The UK government said it was committed to reducing harmful gambling and strengthening protections for those at risk.

"We have introduced a stake limit for online slot games and a statutory levy raising £100m each year for research and treatment, as well as cracking down on illegal operators who target vulnerable British consumers," a spokesperson said.

The Betting and Gaming Council, which represents gambling firms, said the new statutory levy was delivering more than £100m a year for research, prevention and treatment.

A spokesman said: "BGC members continue to raise standards and support measures which aim to prevent and reduce gambling-related harm through a wide range of safer gambling protections, including online monitoring of play, deposit limits, time-outs and self-exclusion tools."