Trams without conductors called 'backward step'

Passengers say the Midland Metro's new Buy Before You Board system is already causing confusion and could make fare dodging worse.

The scheme means passengers must buy a ticket before boarding a tram - but some have already called the removal of conductors a "backward step".

Conductors are being replaced by revenue protection officers, who will carry out spot checks, supported by police and security teams.

But several tram users say the change is making journeys feel less supervised and less secure.

The transport provider said it forms part of a wider programme to modernise ticketing across the network, and supports the new £100 Penalty Fare.

A valid ticket or pass must be bought beforehand via a ticket machine, the MyMetro app or Swift card.

Kerwin Hall, from Wolverhampton, said he thinks fare dodging will become more likely.

"I think it's a backward step. Having someone on there managing and making sure things are being done in order, I think that's important.

"When I go on the train and see people that didn't have tickets - they are standing off against the conductor - for me the answer isn't to remove the conductor - but give them more ways they can enforce it."

If a genuine issue prevents customers from purchasing a valid ticket, the circumstances will be taken into account, Midlands Metro said.

Concession passes issued by the West Midlands Combined Authority will still be accepted.

Ron Wall told the BBC that the new rules could impact those running late for the tram.

Hall said: "I feel sorry for those that the bus or something is late and then they can't get a ticket and then the tram goes.

"You can say hello to the conductor, the machine doesn't say hello to you. You could be rushing, and it isn't fair at all."

The scheme, currently in a transition period, will be fully implemented by the end of September.

Mike Grummet said the new rules will mean less control on board.

"You'll get all sorts, finding out the tram is empty, and running riot down the carriages causing trouble. People just going about their business are going to get drawn into it.

"Where's the police, where's the safety for people travelling? Ok, a conductor can't do a lot, but at least they'll have a radio and be able to contact police at the next stop.

"Otherwise this will turn into the Wild West. Come and sit on the tram without a conductor at 11 o'clock at night and see how safe you'd feel."

Anyone caught without a ticket after 13 September could face a £100 fine.

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