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'Horrendous experience': Passengers react to travel chaos
  1. 327 flights cancelled or didn't fly so far on Wednesday - Ciriumpublished at 13:45 BST 9 September
    Breaking

    We've got another update from aviation analytics company Cirium, which is tracking flight cancellations across UK airports.

    It says 327 flights are cancelled or did not fly so far on Wednesday, including 140 departures and 187 arrivals.

    Cirium says this works out as 5.57% of the 5,869 flights scheduled on Wednesday.

  2. Heathrow Airport sees highest number of cancelled flights today - Ciriumpublished at 13:28 BST 9 September

    A passenger plane makes its landing approach to Heathrow Airport in London, Britain, September 9, 2026.Image source, Reuters

    We can now bring you more from Aviation analytics firm Cirium, who say 291 flights have been cancelled so far today.

    Cirium reports that 120 flights due to depart from UK airports were cancelled on Wednesday. A further 171 flights due to arrive into UK airports were also cancelled.

    Heathrow Airport - which has the highest proportion of scheduled flights - is experiencing the highest number of cancellations so far today, with 67 departures and 120 arrivals being cancelled.

    At Edinburgh Airport nine departure flights were cancelled and three arrival flights were cancelled.

    London Stansted Airport and Birmingham Airport are experiencing the lowest number of cancellations.

    One departure flight was cancelled in each airport and a further arrival flight was cancelled at Stansted.

    No arrival flights were cancelled at Birmingham Airport.

  3. Government has confidence in Nats boss - No 10published at 13:23 BST 9 September
    Breaking

    Andy Burnham's official spokesman says the government does have confidence in Nats boss Martin Rolfe.

    Speaking to reporters on Wednesday, the spokesman says: “We have confidence in him and he’s been tasked with the investigation, which will report in a week’s time.”

  4. What is Nats, and why is there so much disruption?published at 13:21 BST 9 September

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  5. Honeymoon flight cancelled and 'tempers fray': Passengers react to travel disruptionpublished at 12:57 BST 9 September

    Passengers stand with their luggage as they queue to check-in at the South Terminal of London Gatwick airport near Crawley, southern England on September 9, 2026,Image source, AFP via Getty Images
    Image caption,

    Passengers pictured queuing up to check into their flights at Gatwick Airport this morning

    We've been hearing from passengers who have been caught up in the flight disruption across the country.

    Here's what they had to say:

    • Paul Willows, 52, said his family spent the night sleeping on the floor of a hotel in Rhodes after their flight to East Midlands Airport was cancelled. He says people pulled together, but it was far from a comfortable night's sleep with "about 80 of us on the floor"
    • Alan Jones and Kelly Fewery, from Blackpool, also got "very little sleep" last night after spending the night at Dalaman Airport due to the air traffic control problems
    • Meanwhile, "tempers frayed" in the baggage hall at Gatwick Airport last night, according to Phil White, as hundreds of passengers tried to retrieve their cases. Phil says he spent four hours sitting on the plane before the airline cancelled his flight to Lanzarote
    • Newly weds Sasha and James, from south London, say they spent "three hours stranded in Wetherspoons" after their flight from Gatwick to Madeira for their honeymoon was cancelled on Tuesday. "It feels like we will spend our honeymoon at Gatwick", says Sasha
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  6. 'It feels like we will spend our honeymoon at Gatwick'published at 12:36 BST 9 September

    Mary Litchfield
    Your Voice

    Sasha and James from South London pictured at Gatwick AirportImage source, Sasha Graham

    Sasha and James from south London were due to fly to Madeira for their honeymoon yesterday afternoon when their flight was cancelled.

    After getting married at the weekend, the couple were boarding their flight to Funchal from Gatwick Airport when they say they were "turned right back around".

    "We spent three hours stranded in Wetherspoons, making the best of it," says Sasha.

    "It’s certainly not the experience we planned, but I think starting your marriage with a national disruption is certainly very memorable!"

    The newly weds have managed to book onto a different flight leaving Gatwick Airport this afternoon, but they're currently without their luggage after leaving it at the airport last night.

    "By the time we got to baggage reclaim, it was almost midnight, there were no staff, and no information on the screen, just bags everywhere.

    "We had no chance of finding our bags, so we abandoned the idea to get the last train back to London."

    Sasha says they hope they can retrieve the luggage in time for their flight, but "judging by the news, it's unlikely".

    "It feels like we will spend our honeymoon at Gatwick," she adds.

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  7. Airlines experiencing knock-on disruption following Tuesday's chaospublished at 12:23 BST 9 September

    As we've reported, British Airways has cancelled a further 198 flights today due to the knock-on effected of Tuesday's disruption.

    Here is what other airlines have said:

    • Ryanair - The airline's Neal McMahon told Times Radio earlier that it has been forced to cancel 250 flights overall, adding the costs will "run into the millions"
    • Wizz Air told the BBC on Wednesday morning that 24 of its flights were cancelled on Tuesday, branding the fault "completely unacceptable"
    • Easyjet saw 200 of its flights cancelled on Tuesday, according to Flightradar
    • Virgin Atlantic says it expects to operate its "planned flying programme" today after Tuesday's disruption
  8. Family spend night on floor of hotel conference room after flight cancelledpublished at 12:12 BST 9 September

    Mary Litchfield
    Your Voice

    The conference room of a hotel in Rhodes where families spent the night after their flights were cancelledImage source, Paul Willows

    Paul Willows, 52, is currently stuck in Rhodes with his family, including his 85-year-old aunt and uncle, after their flight to East Midlands airport was cancelled last night.

    They eventually got dropped off via coach to a hotel at 05:30am where they tried to get some sleep in a conference room.

    "They stripped all the cushions off the sunbeds and laid them in the conference room. I dare say there were about 80 of us on the floor," Paul tells the BBC.

    Paul says some people "found settees to crash out on", adding: "It's not been a comfortable night at all."

    Despite this, he says: "There has been a good element of pulling together."

    Paul, who is due back at work tomorrow, is still waiting to find out when his flight home may be.

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  9. People sleeping on the floors and large queues as disruption continuespublished at 11:57 BST 9 September

    Yesterday's air traffic control failures have continued to have a knock-on impact on flights out of UK airports today.

    People lay on the floor with their luggage at the South Terminal of London Gatwick airport near Crawley, southern England on September 9, 2026, following second day of major disruption due an issue affecting the NATS air traffic control systems.Image source, Getty Images
    Image caption,

    Several people have had to resort to lying on the floor as they wait for updates on their flight status

    Passengers stand with their luggage as they queue to check-in at the South Terminal of London Gatwick airport near Crawley, southern England on September 9, 2026, following second day of major disruption due an issue affecting the NATS air traffic control systems.Image source, Getty Images
    Image caption,

    While others are still queuing at the check-in desk

    Travellers lay on the floor with their luggage at the South Terminal of London Gatwick airport near Crawley, southern England on September 9, 2026, following second day of major disruption due an issue affecting the NATS air traffic control systemsImage source, Getty Images
    Image caption,

    Tens of thousands of passengers were hit by disruption which saw more than 1,750 flights cancelled on Tuesday, according to aviation analytics firm Cirium

    Sheep graze in a field as a plane takes off from Gatwick Airport overhead on September 09, 2026 in London, England.Image source, Getty Images
    Image caption,

    National Air Traffic Services (Nats) boss, Martin Rolfe has ruled out a cyber attack, saying teams are carrying out a "thorough" investigation

  10. 291 flights cancelled so far on Wednesday - Ciriumpublished at 11:50 BST 9 September
    Breaking

    Aviation analytics firm Cirium says 291 flights have been cancelled in UK airports so far on Wednesday.

    Of the 291 cancelled flights, 120 were departures and 171 were arrivals, Cirium tells the BBC in an update.

    The company adds that this is around 5% of the 5,869 flights scheduled, and that a normal day sees cancellations of between 1-2% of flights.

  11. BA gives updated figure of 198 flights cancelled on Wednesdaypublished at 11:38 BST 9 September

    In a new update, British Airways says 198 flights scheduled for Wednesday have so far been cancelled.

    It has confirmed that 349 of its flights on Tuesday were cancelled due to the disruption. This is up from the 260 reported earlier.

  12. British Airways cancels 190 flights due to 'out of place' planes and crewpublished at 11:24 BST 9 September

    British Airways plane is seen at the London Luton Airport in Luton, Great Britain on July 4, 2026Image source, Getty Images

    British Airways has announced the cancellation of 190 flights on Wednesday due to both crew and planes being "out of place" following yesterday's disruption.

    It follows the cancellation of 260 of the airline's flights on Tuesday due to the widespread air traffic control issues.

    BA says it worked "throughout the night" to build a new flight schedule for Wednesday, but says it was "left with no choice" but to cancel the further flights.

    It adds that while the incident has been "completely outside of our control" it apologises to the "tens of thousands" of affected customers.

  13. 'We're exhausted': Family spend night sleeping on airport floorpublished at 11:17 BST 9 September

    Angela Ferguson
    BBC News North West

    A family has told the BBC how they had to spend the night on an airport floor after their flight from Turkey to Manchester was cancelled.

    Alan Jones and Kelly Fewery and their son and niece, from Blackpool, were caught up in delays at Dalaman Airport due to the air traffic control problem.

    Jones says they were due to fly out from Dalaman Airport at 23:30 local time, adding: "We are all absolutely exhausted. We got very little sleep."

    He says they did not have any blankets or pillows and there were other families around them who were struggling.

    He says they have now been told a flight is on its way to help return passengers home.

    Jet2 has been approached for comment.

    Alan Jones and Kelly Fewery pictured at the airport
  14. Analysis

    Why disruption could last for dayspublished at 11:02 BST 9 September

    Katy Austin
    Transport correspondent

    Passengers at Heathrow Airport in west London, during disruption after a system issue hit Nats, which provides air traffic control services to 15 UK airportsImage source, PA Media

    Airlines’ international schedules are really complex.

    Large-scale disruption means planes and crews get stuck in the wrong position.

    For example, diverted to an airport they weren’t expecting to be at, or having a flight cancelled so they can’t get to where they were meant to be for their next service.

    Aviation consultant John Strickland also points out some crew will have worked all the hours they legally can, and need rest. Again, that not may be in the location they were expecting to be.

    It's also still the tail end of summer – September is still a relatively busy month. This means there isn't necessarily lots of free space on planes to get stranded passengers home quickly.

    That's especially true for destinations with a lower frequencies of flights.

    The extent of disruption will vary per airline, but some will struggle to get completely back to normal for days.

  15. Flights taking off across UK while disruption remainspublished at 10:40 BST 9 September

    A view of aeroplanes on the tarmac at Heathrow Airport on September 8, 2026 in London, England. London Heathrow AirportImage source, Getty Images

    Some disruption remains following Tuesday's air traffic control fault which saw tens of thousands of passengers impacted.

    Some airports are reporting more disruption that others. Those that have provided updates on Wednesday morning include:

    • Heathrow - The UK's busiest airport says its operations are "recovering" with flights operating but "knock-on disruption" is expected
    • Gatwick - Flights have resumed but it will "take time" for operations to fully return to normal
    • Luton - Airport is operational but "knock-on impact" expected
    • Glasgow - Operations are "recovering" but "ongoing disruption" expected
    • Manchester - The airport is operating "as normal" with no additional disruption reported
    • Birmingham - There remains a "minimal knock-on effect" and there may be some disruption
    • Bristol - Flights are "mostly back to normal" with a "small number of delays and cancellations"
    • Stansted - Operating as normal
    • Cardiff - Operating as normal
  16. About 250,000 affected by flight chaos, estimates travel expert Simon Calderpublished at 10:31 BST 9 September

    Simon Calder speaking to BBC News via web link, wearing a suit in front of a window overlooking the coast

    Travel expert Simon Calder says, by his workings, there are about 250,000 people "waking up where they did not intend to be this morning" due to Tuesday's travel chaos.

    "It was just awful," Calder told BBC Breakfast earlier this morning.

    "I'm afraid today is going to be horrible as well," he said.

    A Heathrow spokesperson has since told the BBC flights are operating, but some "knock-on impacts" are expected.

    Calder said the issue may be fixed, but pilots, planes and passengers are "out of position" and so many people will be "waiting until the weekend" before they get where they need to be.

  17. What are my rights if my flight is cancelled?published at 10:21 BST 9 September

    Kevin Peachey
    Cost of living correspondent

    It looks like it could be another frustrating day for air passengers, and many will be unsure about their rights.

    On one level, it's quite simple. If your flight is cancelled, your airline is still obliged to get you to your destination, even if it is on another carrier, or give you a refund.

    For delays, you may have the right to food, or a hotel stay, depending on the length of the wait.

    When delays and cancellations are the fault of an airline, then passengers may be entitled to extra compensation. But, clearly, air traffic control issues are beyond the control of airlines, so no extra payments will be made.

    Experts are urging passengers to check the advice from your airport, tour operator, and airline apps on a regular basis.

  18. Are you still stuck? Get in touchpublished at 10:14 BST 9 September

    Have you been affected by the disruption? Are you still stuck where you are? Share your experiences with us through the following ways:

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     In some cases a selection of your comments and questions will be published, displaying your name and location as you provide it unless you state otherwise. Your contact details will never be published.    

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  19. 'Carnage' at Gatwick Airport baggage reclaim, passenger sayspublished at 09:57 BST 9 September

    Rozina Sini
    BBC Your Voice

    Phil sat on a plane smilingImage source, Phil White
    Image caption,

    Phil calls the experience an "all round shambles"

    I got back in touch with Phil White, who has spent a night in a hotel after his flight from London Gatwick to Lanzarote on Tuesday afternoon was cancelled.

    "After nearly four hours sitting on the plane they cancelled the flight," Phil says, adding that baggage reclaim was "carnage".

    "All the bags from every cancelled flight were sent to one reclaim carousel. So there were a thousand or so people trying to get close enough to get their cases," Phil says.

    "The baggage hall was the worst and they're very lucky that there wasn't any sort of incident as tempers frayed and the concourse was getting hotter," he tells the BBC.

    He says he's booked on a flight today at 14:15. "Fingers crossed."

    Dozens if not hundreds of people gather around a baggage reclaimImage source, Phil White
    Image caption,

    All the bags from every cancelled flight were sent to one carousel, Phil says

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  20. Transport secretary summons Nats boss after flight disruptionpublished at 09:49 BST 9 September

    Britain's Secretary of State for Transport Heidi Alexander arrives at 10 Downing Street for a cabinet meeting of the UK government in London, Britain, 16 December 2025Image source, EPA

    Transport Secretary Heidi Alexander has summoned Nats boss Martin Rolfe to a meeting later today to answer questions about the disruption and response.

    Alexander wrote on X that she would be "seeking assurances that lessons will be learned" and that current systems are "up to the job".

    She will also address MPs later, where she is expected to confirm that the fault was "categorically" not the result of a cyber attack.

    Rolfe earlier told Radio 4's Today programme that Nats had "ruled out" a cyber attack.