Use BBC.com or the new BBC App to listen to BBC podcasts, Radio 4 and the World Service outside the UK.

Find out how to listen to other BBC stations

Episode details

World Service,06 Apr 2000,25 mins

Why Mass Customisation Is Replacing Mass Production

Global Business

Available for over a year

The rise of made-to-order products, fuelled by the online retail revolution. The mass production, or one-size-fits all model is being replaced by a one-size-fits one, with mass customisation of products now the defining principle of many businesses. The customer gets what the customer wants.

Programme Website
More episodes